Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Willkommen im Support-Center für die KNOW&SHARE Plattform. Hier findest du Anleitungen, Antworten auf häufige Fragen und alles, was du brauchst, um KNOW&SHARE optimal zu nutzen. Nicht fündig geworden? Schick uns einfach eine Anfrage — wir helfen dir weiter.
{"xsrfToken":"1cc50f600e7c21c071c37d2e720a1962397a1cd9_lout","branding":{"id":"3","key":"ksv","name":"Version 3: KNOW&SHARE Hilfe & Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#113b61","headerLinkHoverBGColor":"#113b61","headerBadgeColor":"#113b61"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/71bbe10e-606c-474b-b7e1-e6f8fa2bb0cc/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMDUwNDIzNS1iOGU1LTQ0OGQtOTcwYS0yNTdjNzU4YzM0OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcxYmJlMTBlLTYwNmMtNDc0Yi1iN2UxLWU2ZjhmYTJiYjBjYyI6WyJyZWFkIl19LCJleHAiOjE3ODM5ODE2MzIsIm5iZiI6MTc4Mzk4MTAzMn0.kNHjWP5bn23Cj8pUmne88GtZcpeTKKtYkiGpjU14Ayg&client=f0504235-b8e5-448d-970a-257c758c3497&mode=fit","logoId":"71bbe10e-606c-474b-b7e1-e6f8fa2bb0cc","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Neues Portal für Version 3","userInitialAnnouncementMessageWiki":"<p>Ab sofort steht auch das neue Hilfe-Portal für Version 3 bereit. Bitte achte auf die Auswahl des korrekten Hilfeportals für deine Version.</p>","translations":{"de-DE":{"helpCenterTitle":"Wie können wir dir helfen?","sharedPortalName":"Hilfecenter KNOW&SHARE","announcementHeader":"Neues Portal für Version 3","announcementMessage":"Ab sofort steht auch das neue Hilfe-Portal für Version 3 bereit. Bitte achte auf die Auswahl des korrekten Hilfeportals für deine Version.","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#204e81","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bac7c363-aa2d-484c-96c8-8a2eb944a9be/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMDUwNDIzNS1iOGU1LTQ0OGQtOTcwYS0yNTdjNzU4YzM0OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJhYzdjMzYzLWFhMmQtNDg0Yy05NmM4LThhMmViOTQ0YTliZSI6WyJyZWFkIl19LCJleHAiOjE3ODM5ODE2MzIsIm5iZiI6MTc4Mzk4MTAzMn0.30KP1DEMsYktkV8kUDu9_0taA-VmS8RgjyTMiUrRDxA&client=f0504235-b8e5-448d-970a-257c758c3497&height=300&mode=fit","bannerMediaApiFileId":"bac7c363-aa2d-484c-96c8-8a2eb944a9be","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#204e81","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"ksv","projectId":10046,"serviceDeskId":3,"name":"Version 3: KNOW&SHARE Hilfe & Support","description":"<p>Willkommen im Support-Center für die KNOW&SHARE Plattform. Hier findest du Anleitungen, Antworten auf häufige Fragen und alles, was du brauchst, um KNOW&SHARE optimal zu nutzen. Nicht fündig geworden? Schick uns einfach eine Anfrage — wir helfen dir weiter.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"57","name":"Idee einreichen","descriptionHtml":"<p>Wir freuen uns über jede Idee! Jeder Vorschlag wird von unserem Team bewertet.</p>","callToAction":"Idee einreichen","introHtml":"<p>Du hast eine Idee, wie wir KNOW&SHARE besser machen können? Wir freuen uns über deinen Vorschlag!</p>","icon":10498,"iconUrl":"https://tooltime.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[4],"key":""},{"id":"55","name":"Problem melden","descriptionHtml":"","callToAction":"Problem melden","introHtml":"<p>Etwas funktioniert nicht wie erwartet? Beschreibe das Problem und wir kümmern uns darum.</p>","icon":10476,"iconUrl":"https://tooltime.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[4],"key":""},{"id":"18","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10537,"iconUrl":"https://tooltime.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"21","name":"Neue Mitarbeiter einarbeiten","descriptionHtml":"","callToAction":"Neue Mitarbeiter einarbeiten","introHtml":"<p>Erfrage einen neuen Zugang für einen neuen Kollegen.</p>","icon":10526,"iconUrl":"https://tooltime.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Allgemeine Anfragen"}],"orderMapping":{"4":[57,55],"6":[21]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2519ff4e-8927-3cd2-9012-65e7cb69d3b2","appLinkName":"","appLinkUrl":"","spaceKey":"KH","spaceName":"KNOW&SHARE Hilfecenter","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPPORTV3","serviceDeskId":3,"kbLinkDomainURLs":["https://tooltime.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORTV3","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMDUwNDIzNS1iOGU1LTQ0OGQtOTcwYS0yNTdjNzU4YzM0OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTI1MzMyODg0NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3ODM5ODIyMzEsIm5iZiI6MTc4Mzk4MTAzMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.LEONETrU7ZHNx4oFEqP0TBAOtzi7HN6XY26xeTU54M8","targetCollection":"upload-user-collection-253328847","endpointUrl":"https://api.media.atlassian.com","clientId":"f0504235-b8e5-448d-970a-257c758c3497","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"d4c52e16-6802-4d76-84bf-d4d60bd4d35c","name":"Erste Schritte","categoryUrl":"https://tooltime.atlassian.net/servicedesk/customer/portal/3/topic/d4c52e16-6802-4d76-84bf-d4d60bd4d35c","lastUpdated":"1776838413790","createdAt":"1776838296388"},{"id":"1d016249-b444-4332-822a-cf2e2e4896ea","name":"Seiten erstellen & bearbeiten","categoryUrl":"https://tooltime.atlassian.net/servicedesk/customer/portal/3/topic/1d016249-b444-4332-822a-cf2e2e4896ea","lastUpdated":"1781592178288","createdAt":"1776838755921"},{"id":"3a12119c-7ce8-4505-920f-d3f2083b9f1b","name":"Inhalt & Navigation","categoryUrl":"https://tooltime.atlassian.net/servicedesk/customer/portal/3/topic/3a12119c-7ce8-4505-920f-d3f2083b9f1b","lastUpdated":"1776839753229","createdAt":"1776838307584"},{"id":"28427438-9bbc-421c-a4da-39169f9f0cc9","name":"Kommunikation & Zusammenarbeit","categoryUrl":"https://tooltime.atlassian.net/servicedesk/customer/portal/3/topic/28427438-9bbc-421c-a4da-39169f9f0cc9","lastUpdated":"1776839772867","createdAt":"1776838314835"},{"id":"e7877035-17c2-494e-be37-0f15f0bf0d61","name":"Freigaben & Workflows","categoryUrl":"https://tooltime.atlassian.net/servicedesk/customer/portal/3/topic/e7877035-17c2-494e-be37-0f15f0bf0d61","lastUpdated":"1776838458037","createdAt":"1776838323918"},{"id":"440e94b3-4762-4271-afdc-b1ff141604c9","name":"Administration & Rechte","categoryUrl":"https://tooltime.atlassian.net/servicedesk/customer/portal/3/topic/440e94b3-4762-4271-afdc-b1ff141604c9","lastUpdated":"1776838486358","createdAt":"1776838332401"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://tooltime.atlassian.net/wiki","kbLinkDomainURLs":["https://tooltime.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}