{"xsrfToken":"4a334d7cf155dbd4f60c73f229daa6216279f8e0_lout","branding":{"id":"2","key":"ks","name":"KNOW&SHARE Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#204e81","headerLinkColor":"#ffffff","headerLinkHoverColor":"#3269a6","headerLinkHoverBGColor":"#3269a6","headerBadgeColor":"#3269a6"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/71bbe10e-606c-474b-b7e1-e6f8fa2bb0cc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMDUwNDIzNS1iOGU1LTQ0OGQtOTcwYS0yNTdjNzU4YzM0OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcxYmJlMTBlLTYwNmMtNDc0Yi1iN2UxLWU2ZjhmYTJiYjBjYyI6WyJyZWFkIl19LCJleHAiOjE3Mzg3NDk1MDIsIm5iZiI6MTczODc0ODkwMn0.UObsOxQmuBzJhJFn8Ej47FgYru8w9stvOEdQftPEEHM&client=f0504235-b8e5-448d-970a-257c758c3497&mode=fit","logoId":"71bbe10e-606c-474b-b7e1-e6f8fa2bb0cc","isLogoAvailable":true,"helpCenterTitle":"Wie können wir Ihnen helfen?","sharedPortalName":"Hilfecenter KNOW&SHARE","userInitialAnnouncementHeader":"Versionsübersicht online","userInitialAnnouncementMessageWiki":"<p>Ab sofort können Sie sich über die Kategorie \"Versionen und aktuelle Entwicklungen\" über neue Releases und Änderungen informieren.</p>","translations":{"de-DE":{"helpCenterTitle":"Wie können wir Ihnen helfen?","sharedPortalName":"Hilfecenter KNOW&SHARE","announcementHeader":"Versionsübersicht online","announcementMessage":"Ab sofort können Sie sich über die Kategorie \"Versionen und aktuelle Entwicklungen\" über neue Releases und Änderungen informieren.","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#204e81","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8981a6c0-de1e-4d97-8399-ddbe5dd43daf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMDUwNDIzNS1iOGU1LTQ0OGQtOTcwYS0yNTdjNzU4YzM0OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg5ODFhNmMwLWRlMWUtNGQ5Ny04Mzk5LWRkYmU1ZGQ0M2RhZiI6WyJyZWFkIl19LCJleHAiOjE3Mzg3NDk1MDIsIm5iZiI6MTczODc0ODkwMn0.TAm0ybCOGlUFRy8UeAZdoAdJ6F4zAXvWFlFVsd4sFuc&client=f0504235-b8e5-448d-970a-257c758c3497&height=300&mode=fit","bannerMediaApiFileId":"8981a6c0-de1e-4d97-8399-ddbe5dd43daf","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ks","projectId":10002,"serviceDeskId":2,"name":"KNOW&SHARE Support","description":"<p>Hier finden Sie Hilfeartikel und Anleitungen zu Ihrem KNOW&amp;SHARE. Bei Problemen, Rückfragen oder Verbesserungsvorschlägen stellen Sie uns gerne eine Anfrage über das Ticketsystem.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"9","name":"Ein Problem melden","descriptionHtml":"","callToAction":"Ein Problem melden","introHtml":"<p>Melden Sie ein Problem</p>","icon":10472,"iconUrl":"https://tooltime.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"10","name":"Eine Frage stellen","descriptionHtml":"","callToAction":"Eine Frage stellen","introHtml":"<p>Haben Sie eine Frage? Reichen Sie sie hier ein.</p>","icon":10491,"iconUrl":"https://tooltime.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[3],"key":""},{"id":"12","name":"Eine Verbesserung vorschlagen","descriptionHtml":"","callToAction":"Eine Verbesserung vorschlagen","introHtml":"<p>Schlagen Sie uns weitere Produktverbesserungen vor</p>","icon":10511,"iconUrl":"https://tooltime.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[3],"key":""},{"id":"13","name":"Eine Aufgabe durchführen","descriptionHtml":"","callToAction":"Eine Aufgabe durchführen","introHtml":"","icon":10489,"iconUrl":"https://tooltime.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[],"key":""},{"id":"11","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10492,"iconUrl":"https://tooltime.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Allgemein"}],"orderMapping":{"3":[12,9,10]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2519ff4e-8927-3cd2-9012-65e7cb69d3b2","appLinkName":"System Confluence","appLinkUrl":"https://tooltime.atlassian.net/wiki","spaceKey":"KNOW","spaceName":"KNOW&SHARE","spaceUrl":"https://tooltime.atlassian.net/wiki/spaces/KNOW","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":2,"kbLinkDomainURLs":["https://tooltime.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMDUwNDIzNS1iOGU1LTQ0OGQtOTcwYS0yNTdjNzU4YzM0OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3NTAxMDIsIm5iZiI6MTczODc0ODkwMn0.zvcNvY1NuYi56fK7T6Dj4nHdLBqYE15nEhJc5SLyChM","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"f0504235-b8e5-448d-970a-257c758c3497","tokenDurationInMins":20}},"reqCreate":{"id":10,"projectId":10002,"form":{"name":"Eine Frage stellen","descriptionHtml":"","callToAction":"Eine Frage stellen","intro":"<p>Haben Sie eine Frage? Reichen Sie sie hier ein.</p>","instructions":"","icon":10491,"iconUrl":"https://tooltime.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Was ist Ihre Frage oder allgemeine Anfrage?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10","calendarParams":{"firstDay":1,"date":"2025-02-05T10:48:22+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2519ff4e-8927-3cd2-9012-65e7cb69d3b2","appLinkName":"System Confluence","appLinkUrl":"https://tooltime.atlassian.net/wiki","spaceKey":"KNOW","spaceName":"KNOW&SHARE","spaceUrl":"https://tooltime.atlassian.net/wiki/spaces/KNOW","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":2,"kbLinkDomainURLs":["https://tooltime.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMDUwNDIzNS1iOGU1LTQ0OGQtOTcwYS0yNTdjNzU4YzM0OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3NTAxMDIsIm5iZiI6MTczODc0ODkwMn0.zvcNvY1NuYi56fK7T6Dj4nHdLBqYE15nEhJc5SLyChM","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"f0504235-b8e5-448d-970a-257c758c3497","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=tooltime","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4a334d7cf155dbd4f60c73f229daa6216279f8e0_lout","baseUrl":"https://tooltime.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://tooltime.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f0504235-b8e5-448d-970a-257c758c3497","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"d036d426b2a641baa451cbdfbca9f260","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}